Luxury Hotel Front Desk Host

Love helping people feel welcome? Do you know the best places to eat, explore, and spend an afternoon in Harbor Country? You might feel right at home here.

We are looking for a Front Desk Host to join our Guest Services team. As one of the first people our guests meet, you’ll welcome travelers, help them settle in, and make the details of their stay feel easy.

For us, every guest experience is personal. We call it Midwest hospitality.

As a boutique, family-owned waterfront resort, we take pride in creating stays that feel thoughtful and easy, from the first welcome to the final checkout. You’ll help bring that approach to life by handling questions, requests, and unexpected moments with warmth, calm, and genuine care.

    • You genuinely enjoy meeting and helping people.

    • You communicate clearly, stay organized, and remain calm when things get busy.

    • You’re curious about New Buffalo and Harbor Country and have a gift for easy, friendly “Midwest chat” that makes people feel at home.

    • You’re comfortable juggling reservations, check-ins, guest questions, and unexpected requests.

    • You’re dependable and want to learn and grow in hospitality.

    Hotel experience is helpful, but hospitality comes first. We’re looking for someone who is warm, curious, dependable, and genuinely enjoys caring for people.

    • Greet guests and help create a warm, welcoming arrival.

    • Assist with reservations, check-in, and check-out.

    • Share information about the hotel, rates, and amenities.

    • Recommend local restaurants, beaches, parks, shops, and other Harbor Country favorites.

    • Accommodate guests’ needs and special requests.

    • Respond to concerns promptly and professionally.

    • Property: Marina Grand Resort

    • Department: Guest Services

    • Position: Full-time

    • Location: New Buffalo, Michigan

    • Schedule: Night and weekend availability required

    • Pay: From $18 per hour

    • Experience: At least one year of customer service experience; hotel experience is a plus, but not required

    • Benefits: Health insurance, paid time off, free parking, employee discounts

  • Toast Hotel Group is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.

    We are committed to promoting pay equity. Rate of pay is determined based on each individual’s experience and qualifications.

Interested?
Let’s talk.

Apply through the available position with the link before or use our custom form below.

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